An agent's actual competency is a child ResourceSkill row. Note: skill-based routing currently matches by ResourceSkill.Name, and nothing reads the policy field yet - this master is structural.
Fields
| Field | Label | Type | Required | What it does |
|---|
Description | Description | Text | | |
Name | Name | Text | | |
Policy | Policy | Text | | |
Actions
| Action | Label | Type | What it does |
|---|
Clone | Clone | ServerAction (Clone) | Create a copy of this record |
DeleteEntity | Delete | Delete | DeleteEntity |
DeleteHeader | Delete | Delete | DeleteHeader |
DeleteRow | Delete | Delete | DeleteRow |
EditEntity | Edit | Edit | Edit |
EditInLine | Edit | EditInline | EditInLine |
EditRow | Edit | Edit | EditRow |
NewHeader | New | New | NewHeader |
