An immutable audit entry for an SLA state change on a Case: eventType is Applied, Warning, Breached, Paused, Resumed, Met or Cancelled, with occurredUtc and an optional detail. Written by the SLA engine as policies apply and milestones change; feeds the case timeline and SLA-compliance reporting. Links to the case, the milestone (caseMilestoneId) and the policy (slaPolicyId).
Fields
| Field | Label | Type | Required | What it does |
|---|
CaseId | Case | Lookup → Case | Yes | |
CaseMilestoneId | Milestone | Lookup → CaseMilestone | | |
Detail | Detail | Text | | |
EventType | Event Type | PickList | | Values: Applied, Warning, Breached, Paused, Resumed, Met, Cancelled. |
OccurredUtc | Occurred | DateAndTime | | |
SLAPolicyId | SLA Policy | Lookup → SLAPolicy | | |
Actions
| Action | Label | Type | What it does |
|---|
Clone | Clone | ServerAction (Clone) | Create a copy of this record |
EditInLine | Edit | EditInline | Edit in page. |
