A working-hours calendar: timeZoneId (a .NET TimeZoneInfo id, null = UTC), workingDaysMask (a bitmask of working weekdays), and the working-day window as minutes from local midnight (dayStartMinutes/dayEndMinutes). Used by the Case SLA engine for due-date math (via SLAPolicy.businessHoursId or Case.businessHoursId), by branches as their operating hours, and by scheduling (BookableResource working-hours fallback). An unconfigured mask (0) makes the SLA calculator fall back to 24x7.
Fields
| Field | Label | Type | Required | What it does |
|---|
CreatedById | Created By | Lookup → UserAccount | Yes | |
CreatedDateTime | Created Date | DateAndTime | Yes | |
DayEndMinutes | Day End (min) | Number | | |
DayStartMinutes | Day Start (min) | Number | | |
Id | Id | Guid | Yes | |
ModifiedById | Modified By | Lookup → UserAccount | Yes | |
Name | Name | Text | Yes | |
OwnerId | Owner | Lookup → UserAccount | Yes | |
RecordTypeId | Record Type | Guid, hidden | | |
TimeZoneId | Time Zone | Text | | |
UIProps | UI Props | Text | | |
UpdatedDateTime | Modified Date | DateAndTime | Yes | |
WorkingDaysMask | Working Days (mask) | Number | | Bitmask of working weekdays: bit (1 << DayOfWeek) with Sunday=0 through Saturday=6, so Monday-Friday = 62. 0 = unconfigured, which makes the SLA calculator fall back to 24x7. |
Actions
| Action | Label | Type | What it does |
|---|
Clone | Clone | ServerAction (Clone) | Create a copy of this record |
DeleteEntity | Delete | Delete | Delete Entity |
DeleteHeader | Delete | Delete | DeleteHeader |
DeleteRow | Delete | Delete | DeleteRow |
EditEntity | Edit | Edit | EditEntity |
EditInLineList | Edit | EditInline | EditInLineList |
EditRow | Edit | Edit | EditRow |
New | New | New | New |
