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SOLUTIONS · AUTOMOTIVE & DEALERSHIPS

Leads in one system. Service bays in another. Warranty claims in email.
Run the dealership as one business.

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Service manager — month to datelive
DELIVERIES MTD
42
sales lane
BAY UTILIZATION
78%
across 6 bays
AWAITING APPROVAL
9
estimates with the customer
CLAIMS IN RECON
6
approved / rejected / reclaim
PRODUCT TOUR

See it before you book the demo.

Showroom, workshop and back office against one vehicle record — the short version, before the capability pages below.

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01 · WHY YOUR CURRENT STACK CAN'T FIX THIS

The showroom, the workshop, and the books don't talk.

YOUR CRM
Ends at the sale
The test drive, the delivery, the first service — invisible after the deal closes.
YOUR DMS / ERP
Books it, blindly
Invoices without the customer context — no case, no claim, no history.
YOUR SERVICE TOOL
Is a silo
Bay schedules and job cards that sales and finance never see.
YOUR AI TOOL
Reports but can't act
It charts idle bays and stale leads. Someone still has to rebook them.
THE OPERATING LOOP

Two lanes. One vehicle record.

The showroom and the workshop run different days — but every step lands on the same customer and vehicle record.

SALES LANE
LeadTest driveslot · demo vehicle · KYC · odometer out/inFinance caseEMI calculatorBookingDelivery
ONE CUSTOMER · ONE VEHICLE RECORD
SERVICE LANE
Appointmentpickup & dropCheck-in inspectionwalkaround · damage ticksHealth checkRAG — a red becomes a recommended jobEstimateJob cardparts · timesheets · baysInvoiceWarranty claimReconciliationapproved / rejected / reclaim per line
02 · A DAY ON xMatix

Three people. One data model.

THE SALES CONSULTANT
Lead → test drive → quote → delivery
Books the test drive from the lead, quotes with approvals, and hands over to service — one record all the way.
TODAY · SHOWROOM
Test drive — R. Deshmukh
11:30 · hatchback, white
Quote #Q-2214pending approval
Delivery checklist
Test drive 11:30 · demo vehicle booked · odometer out 8,412
THE SERVICE ADVISOR
Appointments → bays → claims
Books service bays, runs SLA-driven job cards, and files the warranty claim from the same case.
Service bays — todaySLA at risk 2
Bay 1
Bay 2
Bay 3
Warranty claim #WC-118submitted
Health check: 2 RED → Add to estimate
THE DEALER PRINCIPAL
Sales, service & collections in one view
One dashboard across showroom, workshop, and books — and Sense to interrogate it.
DELIVERIES MTD
42
BAY UTILIZATION
78%
SERVICE REVENUE · 6 WEEKS
Ask Sense: "Which claims are stuck past SLA?"
Claims: 24,600claimed · 21,200approved · 1 line to reclaim
RECALLS AND CAMPAIGNS, BRACKETED

The campaign finds the vehicle.

Service campaigns are scoped by serial or engine-series range and chased in reminder waves — and when the vehicle arrives for anything else, the mandatory campaign job is forced onto the order.

Explore Service →
Campaign C-204 — brake hose
Serial range 88,000–104,000
reminder wave 2 of 3 · 214 vehicles open
Active
MH-12-4410 arrived for an oil change
campaign job added to the order — mandatory
Added
Job card JC-1188 — VOR
Vehicle off road2d 14hPartclutch master cylinderVOR POPO-VOR-081 · raised from the job card
ETA Friday · customer notified
job holds bay 3 until arrival
In transit
WHEN A PART STRANDS THE VEHICLE

The VOR clock is visible to everyone.

A vehicle-off-road purchase order is raised straight from the job card — the clock, the part and the bay it holds are one screen, not three phone calls.

Explore Procurement →
CONTRACTS THAT METER THEMSELVES

Valid by date, hours or odometer — with grace.

AMCs meter on time, hours or kilometres with grace bands; coupons burn down on the contract; multi-payer lines split one job across OEM, dealer and customer shares.

Explore Service →
AMC — MH-12-4410
Odometer · 12,400 of 15,000 km83%
Coupons burned · 7 of 1070%
Grace band+500 kmPayer splitOEM 60 · dealer 25 · customer 15
xMatix Sense in this industry

The declined red item comes back.

Sensegrounded in your records · audited
Which health-check red items were declined last month — and which customers are due back?
18 declined red items across 14 vehicles; brakes and battery lead the list. 6 of those customers have appointments in the next 30 days. Grounded in health checks and bookings.
Draft follow-up calls → approve Show the 14
GO DEEPER

Every dealership capability, one page each.

From the first enquiry to the settled claim — each page explains the discipline first and the machinery second.

The Auto DMS, end to end
What a dealer management system should run — and how one record carries it all.
Read the deep dive →
Dealer CRM & lead management
Every source in one pipeline — scored, deduplicated, nurtured to booking.
Read the deep dive →
Test drives
Slot-booked demo fleet, KYC before the keys, odometer out and in.
Read the deep dive →
Vehicle finance & EMI
A finance case on the deal: requested, approved, disbursed — reconciled.
Read the deep dive →
Vehicle CPQ & configurator
Mandatory and optional components, priced by rule, quoted with approvals.
Read the deep dive →
VIN inventory, GRN & PDI
Scanner inward, inspection checklists, branch transfers with identity intact.
Read the deep dive →
Invoicing, RTO & delivery
VIN allocation, GST/e-invoice, RTO outputs, checklist, delivery appointment.
Read the deep dive →
Service contracts & auto leads
Contracts born at invoicing; service leads that generate themselves.
Read the deep dive →
Workshop & bay planning
Approved estimates, skill-matched technicians, bays booked by the hour.
Read the deep dive →
Warranty claims
Payer decided per line; claims written from the job card, settled line by line.
Read the deep dive →
Finance, schemes & incentives
Every document posts itself; incentives computed and paid through payroll.
Read the deep dive →
AI agents for dealerships
The work that happens before anyone logs in — governed and approval-gated.
Read the deep dive →
03 · NEED → ANSWER

Every dealership problem has an address.

YOU NEEDxMatix Answers With
Leads, quotes & test-drive bookingSales CRMExplore all xMatix products →
Service bays, job cards & SLAsService & SupportExplore all xMatix products →
Warranty & insurance claimsService & SupportExplore all xMatix products →
Parts stock & purchasingInventory & ProcurementExplore all xMatix products →
Field teams across dealer networksField Sales & DistributionExplore xMatix Field Sales →
GST invoicing & collectionsFinance & AccountingExplore all xMatix products →
Test drives & demo fleetCRMExplore xMatix CRM →
Vehicle finance quotingCRMExplore xMatix CRM →
Health check & estimatesServiceExplore xMatix Service →
Warranty claims & reconciliationServiceExplore xMatix Service →
Spare partsInventory & ProcurementExplore xMatix Inventory →
Recall campaignsServiceExplore xMatix Service →
Compliance, wherever you operate.
India: GST & e-InvoicingUAE: VAT & e-InvoicingSaudi Arabia: ZATCA & VAT
RELATED PRODUCTS CRMServiceSupportInventoryRewardsPayroll

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A 30-minute demo, tailored to automotive.

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