The most profitable lead a dealership will ever get is one it already owns: the vehicle it sold, coming due for service. Most dealerships chase that lead with a photocopied due-list and hope. In xMatix the machinery is closed-loop: contracts created at invoicing, schedules that know when the vehicle is due, and service leads generated from both — automatically.
Contracts born at the invoice
When a vehicle is invoiced with contract items on it — warranty, free-service coverage, extended warranty, AMC — the matching service contracts are created on the vehicle's asset record automatically: activation and expiry dates derived from the sale, usage-hour and odometer windows, grace allowances, and the covered scope spelled out line by line. No one "remembers to set up the warranty"; the invoice did it.
Schedules that know the vehicle
Maintenance schedules define the service rhythm — by days, usage hours or odometer reading, in sequence: first service, second service, the big one at 40,000. Each vehicle's next due service is computable from its own readings, with reminder offsets so outreach starts before the due date, not after the customer defected to the corner garage.
Leads that generate themselves
Service campaigns sweep the base: contracts falling due and schedules coming up generate reminder leads automatically — one per vehicle, with the contract, schedule and customer attached — landing in the service advisor's queue ready to call. The lead books straight into a capacity-backed appointment with pickup and drop where offered. The playbook: rolling out auto service leads; the argument: the service lead that writes itself. Independent workshops run the same engine over their own vehicle base — vehicle service reminders.
Coverage that the workshop can trust
Because contracts live on the asset with scope lines and posting treatment, the workshop knows the payer before work starts — what's warranty, what's free service, what the customer pays — and utilisation burns down against the contract, visibly, service by service.
Common questions
How are service contracts created automatically?
Invoicing a vehicle with contract items — warranty, free-service coverage, extended warranty, AMC — creates the matching contracts on the vehicle's asset record: dates derived from the sale, usage and odometer windows, grace allowances and covered scope. The salesperson sells the contract; the system sets it up.
How are service leads generated without anyone chasing lists?
Service campaigns process the contract book and maintenance schedules: every vehicle whose coverage or schedule falls due within the reminder horizon gets a reminder lead created automatically, carrying the vehicle, customer and due context, in the advisor's queue.
Can reminders go out before the vehicle is overdue?
Yes — maintenance schedules carry reminder day-offsets, so leads are generated ahead of the due date at the intervals you define. Outreach starts while the customer still plans to come to you.
What contract types can be modelled?
Warranty repairs, free-service packages, extended warranty and paid AMC plans — each with its own validity, usage windows, scope lines and posting treatment that later decides whether workshop lines invoice the customer or generate claims.