During the six weeks that matter, an agri-input dealer needs three answers at 9pm: can I get stock by Thursday, where does my credit stand, and did my claim settle? A field officer visit every fortnight can't answer 9pm questions. The dealer portal can.
Ordering at their terms, around the clock
Dealers order on the portal at their negotiated pricing with season schemes applied by rule — including advance bookings in the early-bird window. Suggested reorders draw on their own offtake; stock availability and despatch status answer the Thursday question honestly.
Credit, visible before it embarrasses
The dealer sees their own credit position, open invoices and dues — the same numbers the credit engine gates on. An order that would breach the limit says so at the counter, with the path (pay down, or request an exception) explicit rather than discovered as a held despatch.
Claims without the season-end fight
Scheme attainment and settlements are visible as they accrue; expiry and return claims track line by line to settlement. When settlements arrive as credit notes on a rhythm, the portal stops being the brand's system and becomes the dealer's habit.
Self-service that feeds the same machine
Portal orders flow through the same credit control, schemes and fulfilment as field-captured orders — one pipeline, one truth — and every portal interaction enriches the dealer's record the field officer works from.
Common questions
What can a dealer do on the portal?
Order and book at their negotiated terms with schemes applied, track despatches, watch their credit position and dues, and follow scheme and return claims to settlement — around the clock, without waiting for the next field visit.
Are portal prices and schemes the same as field-captured orders?
Identical — one governed definition prices every channel, and the server is the authority on recomputation. The dealer can't get a different deal by choosing a different door.
Is each dealer's data isolated?
Yes — row-level security scopes every dealer to exactly their own records: their prices, their credit, their claims. Nothing about the network leaks between dealers.
Does self-service replace the field officer?
It replaces the officer's clerical work — order taking, statement reading — and leaves the visits for what they're for: demos, disputes, relationships and the season's push.